![]() Once you've accessed the link, clickįind and fix problems with devices and hardware to start downloading the troubleshooter. While we wait for the answers to our questions, we recommend that you download and run theĭevices and Hardware troubleshooter to see if it will be able to correct the settings of your CD/DVD player and also to know what is causing the issue. There may be an issue with the settings of the CD/DVD player of your laptop that is why you're having an issue playing your discs. When you access This PC under File Explorer, can you see the icon of your CD or DVD that you've inserted? If so, what is happening when you access it?.System model to see the exact model of your device. On the supplied remote control, press the HOME button. If its set to wired, follow the steps to set the connection method to wireless. Confirm the connection method is wireless. On the left pane of the System Information window, look for Select View Network Status and then press Enter to check the network status.Right-click the Windows logo (Start button).What is the exact model of your computer? You can find out the model of your computer by following these instructions:.Were there any changes made on your computer before encountering the issue?.Please provide the answers to the questions below: We need to gather more information for us to better assist you on your concern about, playing CDs or DVDs on your computer.
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